1. Who We Are
Powered by Stewart is a business communications platform operated by Get Thrifty Provo L.L.C. (“we,” “us,” or “our”). We provide SMS messaging, email marketing, reputation management, and customer loyalty services to businesses and their customers.
2. Information We Collect
We collect information in the following ways:
- Information you provide: Name, phone number, and email address when you interact with a business using our platform (e.g., placing a special order, joining a loyalty program, or providing feedback).
- Transaction data: Purchase amounts and order references for the purpose of loyalty point tracking, provided by the business you transacted with.
- Communication data: SMS messages you send and receive through our platform, including feedback ratings and responses.
- Business account data: Business owners who use our platform provide account credentials, business information, and configuration preferences.
3. How We Use Your Information
- To send order status updates, pickup reminders, and shipping notifications on behalf of the business you transacted with.
- To send post-purchase feedback requests and route your responses appropriately.
- To track and notify you of loyalty points earned and rewards available.
- To respond to questions you initiate via SMS about store hours, order status, or other inquiries.
- To provide businesses with aggregated analytics about customer satisfaction and loyalty program performance.
4. How We Share Your Information
We do not sell your personal information. We share data only as follows:
- With the business you transacted with: Your name, contact information, feedback, and loyalty data are shared with the business that serves you.
- Service providers: We use Twilio for SMS delivery, Amazon Web Services for email delivery, and Supabase for data storage. These providers process data on our behalf under contractual obligations.
- Legal requirements: We may disclose information if required by law or to protect our rights.
5. SMS Messaging
By providing your phone number to a business using our platform, you consent to receive SMS messages related to your transaction. Message types include:
- Order status updates and pickup reminders
- Post-purchase feedback requests
- Loyalty program notifications (points earned, rewards available)
- Responses to customer-initiated inquiries
Opt-out: Reply STOP to any message to unsubscribe. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.
6. Data Retention
We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy. Reputation request data is retained for analytics purposes. You may request deletion of your data by contacting us.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including encrypted database connections, access controls, and audit logging.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the email below. If you are a California resident, you have additional rights under the CCPA.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Get Thrifty Provo L.L.C.
Email: manager@getthriftyprovo.com